Terms of Service

1. Definitions

1.1 “App” means the Hollen mobile application for iOS and Android.

1.2 “Services” means the App, our website at hollen.app, and all related features, content and services we provide.

1.3 “Study Content” means the files, text, messages and other materials you upload to or create in the Services.

1.4 “Output” means responses, summaries, flashcards, quizzes, mock exams and other content generated by the Services from your Study Content.

1.5 “Paid Plan” means any subscription plan for which a fee is payable, and “Billing Period” means each one-month period for which a Paid Plan fee is charged.

2. Eligibility

2.1 You must be at least 16 years old to use the Services.

2.2 If you are under 18, you may only use the Services with the consent of a parent or guardian, who agrees to these Terms on your behalf and is responsible for any fees payable.

2.3 You must provide accurate information when you create an account and keep it up to date.

3. Accounts

3.1 You sign in to the Services using a one-time code sent to your email address or through Google. You are responsible for keeping your email account and devices secure and for all activity on your account.

3.2 You must notify us promptly at [email protected] if you believe your account has been accessed without your permission.

4. Licence to use the Services

4.1 Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to use the Services for your own personal, non-commercial study.

4.2 All rights not expressly granted in these Terms are reserved by Hollen.

5. Your Study Content

5.1 Ownership. You retain all rights in your Study Content. Subject to your compliance with these Terms, you may use Output for your own study.

5.2 Licence to Hollen. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and display your Study Content solely to provide, secure and support the Services for you. This licence ends when you delete the relevant Study Content or your account, except for copies we are required to keep by law.

5.3 Your responsibilities. You represent that you have all rights necessary to upload your Study Content and that doing so does not infringe the rights of any third party. Course materials provided by your institution are usually for your personal study only, and you must not use the Services to share or republish them.

5.4 Infringement notices. If you believe content in the Services infringes your rights, please contact us at [email protected].

6. Artificial intelligence and Output

6.1 Output is generated by artificial intelligence and may be inaccurate, incomplete or misleading. You are responsible for checking Output against your materials before relying on it.

6.2 Output is not professional advice and must not be your only source of information for exams, assessments or other decisions.

6.3 Hollen is not affiliated with or endorsed by any educational institution. Your course materials, lecturers and your institution's rules take priority over Output.

7. Acceptable use and academic integrity

7.1 You must comply with all applicable laws and with the academic integrity rules of your institution.

7.2 You must not, and must not help anyone else to:

1. use the Services during an exam or assessment unless you are permitted to do so;
2. submit Output as your own work where this is not permitted;
3. upload content that is unlawful, harmful, or that you do not have the right to use;
4. access another user's account or data;
5. disrupt, overload, scrape, copy, decompile or reverse engineer the Services, or attempt to bypass any security measure; or
6. circumvent plan limits, or resell or share access to the Services.

8. Plans, fees and payment

8.1 Plans. We offer a free plan and Paid Plans. The features, limits and prices of each plan are shown on our pricing page and in the App before you purchase.

8.2 Payment. Paid Plan fees are charged in Nigerian naira, monthly in advance, through our payment providers, Bachs and Paystack. You authorise us and our payment providers to charge your chosen payment method at the start of each Billing Period.

8.3 Automatic renewal. YOUR PAID PLAN WILL RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD UNTIL YOU CANCEL IT IN ACCORDANCE WITH SECTION 9.

8.4 Plan limits. Usage limits apply to each Billing Period. Unused allowances do not carry over to the next Billing Period.

8.5 Failed payments. If a payment fails, we may retry it. If payment cannot be collected, your account will move to the free plan.

8.6 Price changes. We will give you at least 30 days' notice before a price change applies to your Paid Plan. The new price will apply from your next Billing Period after the notice period, unless you cancel before then.

9. Cancellation and refunds

9.1 Cancellation. You may cancel your Paid Plan at any time in the App or by emailing [email protected]. Cancellation takes effect at the end of your current Billing Period. You will keep access to your Paid Plan features until then, after which your account will move to the free plan.

9.2 Refunds. Fees are non-refundable, and we do not provide refunds for partially used Billing Periods, except that we will refund any amount charged in error, charged more than once, or charged after you cancelled, and where a refund is required by applicable law.

9.3 Refund requests. To request a refund, email [email protected] within 30 days of the relevant charge.

10. Intellectual property

10.1 The Services, including all software, designs, text, graphics and trademarks, are owned by SUNOSPEAK TECHNOLOGIES LIMITED or its licensors and are protected by intellectual property laws.

10.2 If you send us suggestions or feedback, we may use them without restriction or obligation to you.

11. Third-party services and app stores

11.1 The Services rely on third-party services, including Google sign-in and our payment providers. Your use of those services is subject to their own terms, and we are not responsible for them.

11.2 If you download the App from the Apple App Store or Google Play, these Terms are between you and Hollen only, not Apple or Google. Apple and Google are not responsible for the App or its support, but they are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must also comply with the applicable app store terms.

12. Suspension and termination

12.1 By you. You may stop using the Services at any time and may delete your account as described in our Privacy Policy.

12.2 By Hollen. We may suspend or terminate your access to the Services if you materially or repeatedly breach these Terms, if required by law, or if necessary to protect Hollen, our users or others. Where reasonably possible, we will notify you in advance and give you an opportunity to remedy the breach.

12.3 Effect of termination. If we terminate your account other than for your breach of these Terms, we will refund any prepaid fees for the unused portion of your current Billing Period. Sections 5, 10 and 14 to 18 survive termination.

13. Changes to the Services and these Terms

13.1 We may add, change or remove features of the Services from time to time.

13.2 We may update these Terms. If we make material changes, we will notify you in the App or by email at least 30 days before they take effect. Your continued use of the Services after that date means you accept the updated Terms. If you do not agree, you may cancel your Paid Plan and delete your account.

14. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE, COMPLETE OR RELIABLE, OR THAT USING THE SERVICES WILL RESULT IN ANY PARTICULAR GRADE OR ACADEMIC OUTCOME.

15. Limitation of liability

15.1 TO THE FULLEST EXTENT PERMITTED BY LAW, HOLLEN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF DATA, GRADES, OPPORTUNITIES OR PROFITS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

15.2 TO THE FULLEST EXTENT PERMITTED BY LAW, HOLLEN'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ₦10,000.

15.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for fraud, or your rights under the Federal Competition and Consumer Protection Act 2018.

16. Indemnity

To the extent permitted by law, you agree to indemnify Hollen against any reasonable losses, costs and expenses arising from a third-party claim that results from your breach of these Terms or your Study Content.

17. Governing law and disputes

17.1 These Terms are governed by the laws of the Federal Republic of Nigeria.

17.2 If you have a dispute with us, please contact us first at [email protected]. We will try to resolve it informally within 30 days. If we cannot, the courts of Nigeria will have jurisdiction.

17.3 Nothing in this Section affects your right to complain to the Federal Competition and Consumer Protection Commission.

18. General

18.1 Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Hollen regarding the Services.

18.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

18.3 No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

18.4 Assignment. You may not transfer your rights under these Terms. We may assign our rights and obligations in connection with a merger, acquisition or sale of all or part of our business.

18.5 Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including network, power or provider outages.

19. Contact us

If you have any questions about these Terms, please contact us at: